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Patient Safety - Consumer Guidelines
03.15.10 — posted in: newsPatients can ensure a safer experience with the health care system by being involved and informed about their treatment. Improving patient safety requires continuous learning and constant communication between caregivers, organizations, and patients. Everyone has a role in patient safety, and everyone will benefit from its successes.
Become a more informed health care consumer
-Seek information about illnesses or conditions that affect you
-Research options and possible treatment plans
-Ask questions of your doctor, nurse, pharmacist, or benefits plan coordinator
Keep track of your history
-Write down your medical history including any medical conditions you have, illnesses, immunizations, allergies, hospitalizations, all medications and dietary supplements you are taking, and any reactions or sensitivities you have experienced.
-Write down the names and phone numbers of your doctors, clinics, and pharmacies for quick and easy reference
Work with your doctor and other health care professionals as a team
-Bring your medications or an updated medication list to every appointment
-Share your health history with your care team
-Share up to date information about your care with everyone that is treating you
-Make sure you understand the care and treatment you will be receiving. Ask questions if you are not clear on the care
-Pay attention. If something does not seem right, call it to the attention of your doctor or health care professional
-Discuss any concerns about your safety with your health care team
Involve a family member or friend in your care
-If you are not able to observe or participate fully in your care, ask a family member or friend to assist. They can accompany you on appointments or stay with you, help you ask questions, understand care instructions and suggest preferences.
Follow the treatment plan agreed upon by you and your doctor
-Be sure you receive all instructions verbally and in writing that you can read and understand. Ask questions about any instructions that are confusing or unclear.
-Take medications exactly as prescribed
-Use home medical equipment and supplies only as instructed
-Report anything unusual to your doctor
